Shipping policy
🚚 Shipping Policy – Paws and Wings™
Order Processing & Fulfillment
All orders placed through Paws and Wings™ are typically processed within 1–3 business days. We work with trusted fulfillment partners and suppliers to deliver your order directly to your door.
Processing times are separate from estimated shipping and delivery times.
Shipping Rates
We keep shipping simple and transparent:
- Standard Shipping & Handling: $6.99 flat rate for orders under $100.
- Free Standard Shipping: Orders of $100 or more qualify for free standard shipping.
These rates apply to eligible orders shipped within the United States.
Shipping Timeframes
Delivery times vary by product and fulfillment location.
- Quick-Ship Items ✨: Estimated shipping within 3–5 business days.
- Standard Items: Estimated Shipping is within 7–10 business days, unless otherwise stated on the product page.
Products eligible for Quick-Ship delivery will be identified on the applicable product page.
Please note that delivery estimates begin after order processing and are not guaranteed arrival dates. Carrier delays, weather conditions, seasonal demand, holidays, and other circumstances outside our reasonable control may occasionally affect delivery times.
You’ll receive tracking information by email once tracking becomes available for your order.
Multiple-Item Orders & Packages
If your order contains multiple products, items may be fulfilled from different warehouses or fulfillment partners. As a result, your order may arrive in separate packages and at different times.
If this happens, you may receive separate tracking information for each shipment, and one package may arrive before another.
You will not be charged additional shipping fees simply because an order is delivered in multiple packages.
Larger or Specialty Items
Some larger, specialty, or uniquely fulfilled products may require additional processing or shipping time. When applicable, additional delivery information will be provided on the product page.
Shipping Area
We currently ship to U.S. addresses only. International shipping is not available at this time.
Certain locations or address types may have limited delivery availability depending on the carrier or fulfillment partner.
Track Your Order
Want to know where your order is? You can check your shipment status anytime using our online order-tracking page.
Enter your order or tracking information on the tracking page to view the latest available shipment updates.
Please allow some time after receiving your shipping confirmation for tracking information to become available or for the carrier’s tracking system to update.
Delivery Delays
While we work with our fulfillment and shipping partners to provide reliable delivery, occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, high shipping volumes, or other transportation disruptions.
For the most current available shipment information, please check our Track Your Order page.
Incorrect Shipping Information
Please carefully review your shipping address before submitting your order.
Customers are responsible for providing complete and accurate shipping information. If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Lost, Damaged, or Missing Orders
If your tracking information shows an unexpected issue, your package arrives damaged, or you believe your shipment is missing, please contact us so we can review the situation and assist you with the appropriate next steps.
Please include your order number and any relevant delivery or tracking information when contacting us.
Questions About Your Order?
We’re here to help.
For questions about shipping, tracking, or an existing order, please contact our customer support team by email:
Email: hello@pawsandwings.com
To help us identify and respond to your inquiry, please use the following format in your email subject line:
CUSTOMER SHIPPING – [Issue] – [Order Number]
Examples:
CUSTOMER SHIPPING – Shipping Question – #12345
CUSTOMER SHIPPING – Tracking Question – #12345
CUSTOMER SHIPPING – Order Status – #12345
Please include your full name, order number, and a brief description of your question or concern so our customer support team can assist you as efficiently as possible.
We aim to respond within 24 hours during our regular support hours, Monday–Friday, 9 AM–6 PM ET.
Paws and Wings™
Online pet retailer serving pet parents throughout the United States
Customer Support Hours: Monday–Friday, 9 AM–6 PM ET