Privacy Policy

Last updated: September 22, 2026

Paws and Wings™ operates this online store and website, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how Paws and Wings™ collects, uses, processes, and discloses personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be associated with an individual.

Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process categories of personal information including:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Payment and financial information, such as payment method, payment confirmation, transaction details, and other information necessary to process your payment. Payment information may be processed by Shopify and our payment-service providers.
• Account information, such as your username, password, account preferences, and settings.
• Transaction and shopping information, such as products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications with us, including information you provide when submitting our Contact Us form, requesting customer support, asking about an order, or otherwise communicating with us.
• Device and technical information, including information about your device, browser, network connection, IP address, and other identifiers.
• Usage information, including information about how and when you access, browse, and interact with our website and Services.

Sources of Personal Information

We may collect personal information:

• Directly from you, including when you visit or use our Services, create an account, make a purchase, submit a form, or communicate with us.
• Automatically through our Services, including through your device, browser, cookies, pixels, and similar technologies.
• From Shopify and our service providers, when they provide technology, payment processing, order fulfillment, shipping, analytics, customer support, marketing, or other services on our behalf.
• From business partners or other third parties, where permitted by applicable law.

How We Use Personal Information

Depending on how you interact with us and the Services you use, we may use personal information for the following purposes:

Providing and Improving Our Services

• We may use personal information to:
• Process and fulfill orders.
• Process payments and transactions.
• Arrange shipping and delivery.
• Provide order and shipment updates.
• Facilitate returns, refunds, and exchanges.
• Create and maintain customer accounts.
• Remember preferences.
• Provide customer support.
• Improve our website, products, and shopping experience.
• Recommend products or content that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing, advertising, and promotional communications and to measure or improve our marketing efforts.

This may include displaying advertisements on our Services or other websites based on interactions with our store, such as products you viewed, purchased, or placed in your shopping cart.

Where consent is required by law, we will seek the appropriate consent.

Security and Fraud Prevention

We may use personal information to authenticate accounts, protect transactions, detect or investigate suspected fraud or other unlawful or malicious activity, maintain the security of our Services, and protect Paws and Wings™, our customers, and others.

If you create an account, you are responsible for safeguarding your login credentials and should not share your password or other account-access information with others.

Communicating With You

We use personal information to respond to customer-service inquiries, provide information about orders and transactions, address questions or concerns, and maintain our relationship with our customers.

Legal and Regulatory Purposes

We may use personal information as necessary to comply with applicable laws, regulations, court orders, lawful government requests, or other valid legal processes; enforce our terms and policies; establish or defend legal claims; and investigate potential violations of our agreements or policies.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services, including:

• Shopify, which powers our online store.
• Service providers and vendors that assist with services such as payment processing, technology, data analytics, customer support, cloud storage, order fulfillment, shipping, tracking, and other business operations.
• Business and marketing partners that help us provide, measure, and improve advertising and marketing services, subject to applicable privacy laws.
• Shipping and fulfillment providers when necessary to process and deliver your order.
• Third parties you direct us to interact with or authorize us to share information with.
• Affiliates or members of our corporate group, where applicable.
• Government agencies, courts, regulators, law enforcement, or other parties when disclosure is required or permitted by applicable law.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.

We may also disclose information when reasonably necessary to enforce our terms or policies or protect the rights, property, security, or safety of Paws and Wings™, our customers, or others.

Relationship With Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve Shopify's services and the functionality available to our store.

Information submitted through our Services may be transmitted to Shopify and other service providers, including providers located outside the country or region in which you reside.

We may also use Shopify features that use information about your interactions with our store and, where applicable, interactions with other merchants using Shopify. In circumstances where Shopify independently determines the purposes and means of processing personal information, Shopify is responsible for that processing.

For more information about Shopify's privacy practices and the privacy rights available to you, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

Our website and the services that support it may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use our Services, improve functionality, measure performance, prevent fraud, and support advertising and marketing activities.

Your ability to control certain cookies and similar technologies may depend on your browser, device, location, and the privacy controls made available through our website or Shopify.

Third-Party Websites and Links

Our Services may contain links to websites, applications, social-media platforms, or other online services operated by third parties.

When you follow a link to a third-party service, that third party's privacy practices and terms apply. Paws and Wings™ does not control and is not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

The presence of a third-party link on our website does not necessarily constitute an endorsement of that third party or its content.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us using the method provided in the Contact Us section below.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention of Information

We take reasonable measures designed to protect personal information. However, no security system, method of transmission, or method of electronic storage can be guaranteed to be completely secure.

Please do not submit sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining customer accounts, completing transactions, satisfying legal or regulatory obligations, resolving disputes, preventing fraud, and enforcing our agreements and policies.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:

• Right to Access or Know: You may have the right to request information about the personal information we maintain about you.
• Right to Delete: You may have the right to request deletion of certain personal information.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Data Portability: You may have the right to obtain a copy of certain personal information in a portable format.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising: Depending on applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as a “sale” or “sharing.”
• Right to Manage Marketing Communications: You may unsubscribe from promotional email communications by using the unsubscribe option included in those communications. Even if you unsubscribe from marketing, we may continue sending non-promotional communications relating to orders, transactions, accounts, customer service, or other necessary business matters.

Where available, privacy choices concerning data sharing or targeted advertising may also be exercised through the privacy controls provided on our website.

Where applicable, we honor recognized opt-out preference signals, such as Global Privacy Control, in accordance with applicable law and the capabilities provided through Shopify.

These rights are not absolute and may apply differently depending on where you reside. We may need to verify your identity before processing certain requests.

Where permitted by law, you may also designate an authorized agent to submit certain privacy requests on your behalf. We may require verification of the agent's authority and may also need to verify your identity directly.

We will not discriminate against you for exercising privacy rights provided to you by applicable law.

Complaints and Appeals

If you have a concern about how we collect, use, or process your personal information, please contact us using the method provided below.

Depending on where you reside, you may also have the right to appeal a decision concerning a privacy request or submit a complaint to an applicable privacy or data-protection authority.

International Data Transfers

Our service providers, including Shopify, may process or store information in countries other than the country in which you reside.

Where applicable law requires safeguards for international transfers of personal information, appropriate transfer mechanisms may be used, including recognized contractual safeguards or other legally approved mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, legal requirements, or other operational needs.

When we make changes, we will post the revised Privacy Policy on our website and update the Last updated date above. We will provide additional notice when required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a request regarding your personal information, please contact Paws and Wings™ through our secure Contact Us page:

💬 Contact Us: https://www.pawsandwings.com/pages/contact

When contacting us regarding a privacy request, please provide enough information for us to understand and respond to your request. We may request additional information when necessary to verify your identity or protect your personal information.

Paws and Wings™
Online-only boutique serving customers throughout the United States
Customer Support Hours: Monday–Friday, 9 AM–6 PM ET