Contact Us

We’d love to hear from you! Whether you have a question about an order, a product, shipping, returns, or another general customer service matter, the Paws and Wings™ customer support team is here to help.

Customer Contact & Support

Please send general customer service inquiries to:

Email: hello@pawsandwings.com

To help ensure your message is properly identified and directed, please use the following format in your email subject line:

CUSTOMER CONTACT – [Issue or Reason for Contact]

Examples:

CUSTOMER CONTACT – Order Status
CUSTOMER CONTACT – Product Question
CUSTOMER CONTACT – Shipping Question
CUSTOMER CONTACT – Return Request

Please include enough information for our customer support team to assist you. When applicable, include your:

• Full name
• Order number
• Email address used to place the order
• Product name
• Brief description of your question or concern
• Any other relevant order or shipping information

For your security, please do not send credit card numbers, passwords, or other sensitive payment information by email.

📍 Our Location: Paws and Wings™ is a U.S.-based company located in New Castle, Delaware. We operate exclusively online, serving pet parents across the United States.

⏰ Support Hours: Monday–Friday, 9 AM–6 PM ET

We aim to respond to customer inquiries within 24 hours during our regular support hours. Messages received outside regular support hours will be reviewed during the next business day.

Thank you for contacting Paws and Wings™. We appreciate the opportunity to assist you.