Refund policy

Return & Refund Policy

Last updated: September 22, 2026

At Paws and Wings™, we want you to be happy with your purchase. If something isn't right with your order, please contact us and we'll be happy to assist.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must generally be in the same condition in which you received it—unused, unworn, and in its original packaging, with any original tags or accessories included. You will also need your order number or other proof of purchase.

Starting a Return

Before returning an item, please submit a return request through our Support Contact page:

💬 Support Contact – Paws and Wings™

Please include your order number, the item you would like to return, and the reason for your return.

If your return is approved, we will provide instructions explaining how and where to return your item, along with any other information needed to complete the return.

Please do not send an item back without first receiving return instructions from Paws and Wings™. Items returned without prior authorization may not be accepted or eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and work toward an appropriate resolution.

When contacting us, please provide your order number and a description of the issue. We may also request photographs or other information to help us evaluate the problem.

Non-Returnable Items

Certain products may not be eligible for return for health, safety, hygiene, or other reasons.

Non-returnable items may include:
Perishable goods, including certain pet foods or treats
Opened or used food products
Personalized or custom-made products
Certain health, grooming, hygiene, or personal-care products once opened or used
Hazardous materials, flammable liquids, or gases
Gift cards

Please contact us before returning an item if you are unsure whether your product is eligible.

Sale Items

Unless otherwise stated, final-sale items are not eligible for return or refund.

If an item is discounted but is not identified as final sale, its return eligibility will be determined according to this policy and any conditions disclosed with the product or promotion.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, size, color, or variation, the simplest option is to request a return for the eligible item and, once appropriate, place a separate order for the item you would like instead.

Return Shipping

Return-shipping instructions will be provided after your return request has been reviewed and approved.

Please do not return products to an address shown on a shipping label or package without first receiving return instructions from us. The appropriate return destination may vary depending on the product and fulfillment location.

Responsibility for return-shipping costs may depend on the reason for the return and the circumstances of the order. Any applicable return-shipping instructions or costs will be communicated to you before you send the approved return.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank, credit-card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges, when applicable, are generally non-refundable unless required by law or the refund results from an error for which Paws and Wings™ is responsible.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us through our Support Contact page.

Questions About a Return or Refund?

We're here to help.

For return, refund, damaged-item, or order questions, please contact us here: